Confused about something? Stuck somewhere? Search below or speak directly with our support team.
Get support your way, whenever it suits you
The fastest way to get support. Click the chat button at the bottom right of the website and you'll be connected to an agent right away.
Start ChatSend us a message on WhatsApp — write in Bangla and our team will respond right away. Sending screenshots is easy too.
Send MessageFor complex issues, send us a detailed email. Our technical team will run a full investigation and get back to you with a resolution.
Email UsJoin Dhane88's official Telegram channel to get the latest offers, maintenance notices, and updates before anyone else.
JoinSelect the type of issue you're facing
Anything related to profile updates, identity verification, account suspension, or changing your device.
Help with Mobile Pay, Nagad, and bank transfer issues, delayed transactions, and failed payments.
Terms and claim processes for welcome bonuses, cashback, referral rewards, and daily offers.
A guide to understanding odds, placing and canceling bets, live betting, parlay bets, and using the cash out feature.
Information on account security, reporting suspicious activity, data privacy, and identity protection.
Help with mobile app installation, login issues, page loading errors, and game-related technical problems.
Getting support on many online platforms in Bangladesh can be a frustrating experience — sometimes you get a reply in English, sometimes you wait for hours. Dhane88 was built with this in mind, offering full support entirely in Bangla.
Our support team includes Bangla-speaking agents from Dhaka, Chittagong, and Sylhet. They don't just read from a script — they genuinely understand your issue and work to resolve it. Even at 3 AM, if you run into a payment problem, someone will be there on live chat.
Dhane88 understands that members come from different environments — some with fast urban internet connections, others with limited rural connectivity. That's why our Help Center is fully optimized for mobile — it loads quickly even on low data, and support is available via WhatsApp.
These three questions come up the most — and the answers are right here:
Copy the screenshot or transaction ID of a successful payment from your mobile banking app.
Network delays can sometimes slow things down a bit. If it still hasn't gone through after 30 minutes, move on to the next step.
Contact live chat with your transaction ID and screenshot. Issues are typically resolved within 2 hours.
If you have an active bonus, wagering must be completed before you can make a withdrawal.
The mobile number used for withdrawal must match the number registered on your account.
Note down your withdrawal request number and share it with support for faster processing.
All Dhane88 services are operating normally.
| Services | Status | Response Time | Uptime |
|---|---|---|---|
| Main Website | Normal | 48ms | 99.98% |
| Mobile App | Normal | 62ms | 99.95% |
| Payment Gateway | Normal | 120ms | 99.92% |
| Live Casino | Normal | 85ms | 99.88% |
| Sports Betting | Normal | 73ms | 99.96% |
| Live Chat Support | Active | ~90 seconds | 24/7 |
Last updated: just now
Having the following information ready before contacting support will help us resolve your issue much faster.
Share your Account ID so our support team can locate your account quickly.
For payment or withdrawal issues, your transaction reference number is the most important detail to have on hand.
Having a screenshot of the issue speeds up the investigation significantly. It's easy to send over WhatsApp.
Dhane88 is more than just entertainment — it's a responsible platform. We want our members to play happy and with a clear head. If you ever feel like betting is becoming hard to control, our Help Center is always here for you.
We offer several self-management tools. You can set deposit limits, pause your account for a set period, or request permanent closure if needed. For help with any of these, reach out via live chat or email — we'll assist you, no questions asked.
Remember — playing on Dhane88 is meant to be fun, not stressful. If you feel that betting is affecting your daily life or your family, taking a break is the right call. Our Responsible Gaming You'll find more details on the page.
Answers to the Most Frequently Asked Questions
Our expert team is ready for you. Start a live chat right now — in Bangla, with no wait time.